1. What types of princess-themed outfits do you sell?
We specialize in selling a wide range of princess-themed outfits, including enchanting "Birthday Princess" dresses and elegant "Black & Brown Princess" gowns. Our collection offers a magical selection that will make any little girl feel like royalty.
2. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and hazardous materials, cannot be returned. For more details, please refer to our refund policy.
3. How long does it take to process and ship an order?
The processing time for orders is usually 1-3 business days. Once your order is processed, the shipping time will depend on the shipping method you choose at checkout. For more information on shipping rates and delivery times, please refer to our shipping policy.
4. Can I track my order?
Yes, you will receive an email with a unique parcel tracking number once your order has shipped. You can track the status of your order by logging into your account on our website and clicking on "My Order". Please note that it may take a few days for the tracking number to become active on the courier's system.
5. What if I receive a defective or wrong item?
If you receive a defective, damaged, or wrong item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon reception and notify us as soon as possible.
6. Do you offer exchanges?
Currently, we do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the item you have and make a separate purchase for the new item.
7. Do you ship internationally?
Yes, we offer international shipping. Please refer to our shipping policy for more information on shipping rates and delivery times for different countries.
8. How can I contact customer support?
If you have any further questions or need assistance, you can contact our customer support team by email at adventuresofsky20@gmail.com. We are here to help!
- Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and hazardous materials, cannot be returned. For more information on our refund policy, please click here.
- Shipping Policy
The processing time for orders is usually 1-3 business days. The shipping time will depend on the shipping method you choose at checkout. We offer different shipping rates and delivery times for different countries. For more information on our shipping policy, including rates and delivery times, please click here.
